Terms and conditions of use

These terms govern the use of Valora, an artificial-intelligence assistant that works through WhatsApp (the “Service”). By tapping “Accept” in the Service’s first message or by subscribing to a plan, you accept these terms.

1. Who provides the Service

MOMONEY CORP S.L., Spanish VAT number B70827399, registered address C/ Doctor Ferran 12, staircase B, floor 2, door 2, 08034 Barcelona (Spain). Contact: info@valorabot.com.

2. What Valora is

Through WhatsApp, Valora provides guidance information for buying, selling and repairing second-hand technology: reference buying and selling prices, repair quotes, margin calculations with VAT and private copying levy, identification of devices and estimation of their condition from photos, and technical help with repairs.

Valora is an artificial-intelligence system. Its answers are generated automatically and may contain errors.

3. Who it is for

The Service is intended for professionals and businesses in the sector (shops, repair centres, second-hand dealers, resellers and refurbishers). By using it you confirm that you are acting in the course of your business and that you are of legal age.

4. Guidance information

• Prices: they are market references at a given moment. The actual price of each deal depends on the condition of the device, demand and your negotiation.
• Grade from a photo: it is an estimate based on what can be seen in the image. Always check the device in person.
• VAT, margin scheme and private copying levy: the calculations are for guidance and may not reflect your specific tax situation. Check them with your tax adviser.
• Technical help: repair instructions are given to support professionals. Each repair is carried out under the responsibility of the person doing it, who must apply the appropriate safety measures (batteries, static electricity, heat, charged components).

You decide on each deal. Valora does not buy or sell devices or provide repair services.

5. Plans, queries and payments

• The free plan includes a limited number of queries per month, with no card required. Paid plans increase that number. The conditions of each plan are shown on valorabot.com.
• A query is an answer that includes a buying, selling or repair price. Queries reset on the 1st of each month and unused queries do not carry over.
• Payments are processed by Stripe. Paid plans are monthly subscriptions that renew automatically until you cancel them.
• When paying you must enter the WhatsApp number you use with Valora: the plan is activated on that number.
• You can cancel at any time by writing to info@valorabot.com. The plan stays active until the end of the paid period, and amounts for periods already started are not refunded unless the law requires it.
• We may change the prices or conditions of the plans. Price changes will apply from the next renewal and we will notify you in advance.

6. Acceptable use

You may not use Valora for unlawful purposes, to obtain or disclose third-party data, to try to manipulate its instructions or how it works, to extract its information on a large scale, or to insult, harass or threaten.

If a message breaks these rules, Valora will warn you. After several warnings within 30 days, access may be blocked for 30 days. In serious cases we may block access immediately or permanently.

7. Intellectual property

The Service, its brand, texts and databases belong to MOMONEY CORP S.L. or its licensors. You may use the answers you receive in your business, but you may not copy, resell or systematically exploit the Service’s data.

8. Availability

We work to keep Valora available and answering well, but we cannot guarantee that it will work without interruptions or errors. The Service depends on external providers, such as WhatsApp, and may change or improve over time.

9. Liability

To the extent permitted by law, MOMONEY CORP S.L. is not liable for the commercial, tax or technical decisions you make based on the Service’s information, or for indirect damage or loss of profit. In any case, our total liability is limited to the amount you have paid for the Service in the previous 12 months.

10. Personal data

We process your data as explained in the privacy policy.

11. Changes to these terms

We may update these terms. If the change is significant, we will ask you to accept them again on WhatsApp before you continue using the Service.

12. Governing law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Barcelona, unless the law provides otherwise.